Contact Us – The Importance of Lead Generation
One of the most imperative properties of your website is your contact form. And, one of the most valid reasons for using a website as your main marketing tool for your business is to not only create awareness around your brand but to also ascertain lead generation. Believe it or not, people DO want to connect with you and your business and trust me, you want to make this as simple as possible. That’s right, not only do you have to put cheese on the mousetrap but you also have to put the mousetrap where it is easily accessible for the ever so curious mice!
I work mainly with WordPress web development not because it’s my favorite but because it is the best and the best meaning, it is SEO ready out of the box and you can customize WordPress websites with all sorts of helpful plugins. The standard contact form that comes with WordPress websites is completely functional and customizable and above all, absolutely necessary! Contact Form 7 has definitely improved and even though it does the job, there are some drawbacks. It is simple in terms of esthetics and it can be a little confusing for the common Joe just starting out, but as I mentioned and will continue to say over and over, it is better than nothing!
Because of Contact Form 7’s limited abilities, I decided to research what contact forms and plugins were available for WordPress. I first looked at functionality and price. Secondly, I looked at the ability for customization and implementation. I really wanted a robust contact form that encompassed everything from social media links to website links (yes website links) and email connections. Sounds redundant right? Here’s a Pro-Tip: backlink everything even it is on your contact from relinking it to your website and social media. Yes they are on your website looking at this contact form but in the that form are important links that enhance your SEO, so yes keep the links on there! I also wanted something on every single web page not just the side bar or footer but something that pops up and says hello, connect with me everywhere, almost to the point of annoying because the power of suggestion should never go underused!
What I Found
After testing out several options and contact forms, reading reviews, forums and implementing and using different contact forms suggested by bloggers and WordPress lovers and experts abound, I stumbled upon one that particularly stood out against the rest, it is called Contact Us (http://contactus.com. It is fully integrateable with your WordPress website. Not only is there a plugin that integrates it seamlessly but, it is free to use and has more customization once you sign up for your free account on the Contact Us website which you will want to do regardless. You can choose from several colorful, simple, robust templates to design your perfect contact form and for a small annual fee you can also up the ante and choose from premium themes and customizations such as request an appointment etc…
But for now let’s stick to the FREE offering.
I recently tested this out for a client of mine who really wanted to have an option for their patients to be able to connect with them in addition to requesting an appointment. We implemented the contact from and within one day we already had a return. This FREE contact from captures one new patient a week and now they are averaging 4-5! That’s a huge return for something that is FREE! We recently implemented the Request an Appointment (for a small annual fee) option and this also works like a charm. The patient is able to click on a day and time they would like to be seen and the office receives a traffic email stating they have a new appointment request from, they are also given the patient’s information, email phone number, address, email and insurance (you can customize required lead information). You can also add your social media links as well as website at no extra cost to you. This is a full package brilliant marketing piece! Some other items that
Contact Us offers the following items:
• Custom Lead Generaton Design Forms
• Data, Analytics and Testing
• Contact Management
• Social Media Implementation
• Appointment Scheduler
• Opt In/Out Forms
• Custom Fields
When evaluating the marketing functionality of my client’s websites the first thing I look for is how they capture leads, secondly how can I connect with them on social media. Most companies have websites but have no idea how they should function as a marketing tool. This is rule #1 in Leslie’s big book of marketing do’s and don’ts! #1 Lead Generation DO NOT NOT have a contact form! Make it easy for your customers to connect with you on all levels.
Social Media is lead generation too!
How can 650 million Twitter users be wrong? Think about it, there are over 650 million Twitter users, over 1 billion Facebook Users and now over 380 million Google + users and growing. Still think Social Media isn’t prevalent in our marketing society and a lead generation? Think again, social media is a pure, definite and complete form of lead generation! Don’t underestimate the power of social media and how it can function as a complement to your contact form and lead generation efforts. Social media not only allows your customers to connect with you on a different and personal level but also allows them to find you and communicate with you immediately! 89% of the population is using the internet to do their research on businesses, as do most use social media in their day to day routines for personal and business purposes. Social Media allows customers to connect with you instantaneously whether it is directly through Twitter or Facebook messages or adding you to their Google Circles, this is an incredible way for potential new customers to understand what is not only dynamically going on with you a s business but also allows them to see what everyone else is saying.
Below are some simple guidelines for lead generation that will help you in understanding how and why to implement the perfect lead generation tools and modules.
Make sure you are responding to leads! Leads are the key to the growth of your business and if you ignore your leads, word gets out! Trust me! One mistake I see my clients make all the time is pointing their leads to an email they do not use regularly or not at all. My suggestion is to create an email specifically for leads. Most companies use email@example.com for example. Make sure this inbox is directly linked to your outlook, firefox, apple mail, and/or iphone/droid mail application of choice. The biggest slap in the face to your customers and potentially new customers is not responding to their lead interest. Make sure you are checking these leads on a daily basis. I would suggest creating an email through your current domain name. For example lets say your domain is http://www.johniscool.com make sure to create an email that is firstname.lastname@example.org. If you don’t know how to do this, then contact your web administrator and have them set you up, you can also usually do this through whomever hosts your domain or website such as GoDaddy, open pages etc…
Guidelines for lead generation
1. Contact From (any contact form will do, just make sure you have one!)
2. Make the contact form as accessible as possible (pop-up or on every page)
3. Make sure social media links are in the header above the fold
4. Follow up Immediately on all contacts
5. Make sure the contact form information is being sent to an email you use regularly
If you are not using a contact form on your website, you are missing out an incredible free marketing tool that is functional, essential and effective. It’s like owning a shoe store and you only stock size 8 shoes, if you want to reach a broader audience and connect you need to have it all, social media, contacts and emails!!! Don’t underestimate the power of leads, the power of social media and connectivity. Trust me when I say this, if you are not using contact form or social media to connect with your consumer base, you will be left in the dust very quickly. Stay current and connect!